This policy sets out how SOS Computer Fix uses and protects any information that you provide. SOS Computer Fix is committed to ensuring that your privacy is protected, so should we ask you to provide certain information by which you can be identified you can be assured that it will only be used in accordance with this privacy statement. SOS Computer Fix may change this policy from time to time and will update this page accordingly. You may wish to revisit this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.


What we collect
We may collect the following information:
. Name
. Contact information such as phone number/s and email address/s
. Home or Business address
. Contact preferences

How we collect information:
1. Online - Through email submission via contact links on this website and other 3rd party websites where our business contact information is advertised.
2. In person when visiting the premises of SOS Computer Fix or onsite at your home or business for a pre-booked appointment or collection.
3. Over the telephone when arranging an appointment or consultation.
When agreeing to use any services provided by SOS Computer Fix, you acknowledge that the contact information you provide may be stored on our client database.

What we do with the information
We require this information to better understand your current IT support requirements and assess potential future needs and benefits that will enable us to provide you with a better service and specifically for the following reasons:
. To assess and develop a personalised IT support package
. Internal record keeping.
. To improve our products and services.
. To recommend improvements in your existing support package, including new products or services.
. To advise you about changes that may affect the running of your current IT systems

Security
SOS Computer Fix is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place robust physical, electronic and managerial procedures and security protocols to safeguard and secure the information we collect.

How we use cookies
This site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you. The cookies we use do not detect any information stored on your computer.
Most Web browsers automatically accept cookies, but, if you wish, you can change these browser settings by accepting, rejecting and deleting cookies. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to change these settings, you may find that certain functions and features will not work as intended.
For more information about cookies and how to stop cookies being installed visit the following website: https://www.allaboutcookies.org.

We use Google analytics software to monitor customer traffic patterns and site usage to help us develop the design and layout of the website. This software does not enable us to capture any personal information. We only use this information for statistical analysis purposes and then the data is removed from the system.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Control of your personal information
You may choose to restrict the collection or use of your personal information at any time by emailing us at help@soscomputerfix.co.uk
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
At any time you may request to see details of the personal information which we hold about you.
If you believe any of information that we are holding on you is incorrect or incomplete, please email us as soon as possible at Email:help@soscomputerfix.co.uk and we will promptly correct any information found to be incorrect.